Is your local expert legitimate?
Can I trust my local expert?
This is a question we can confidently answer with "yes".
We understand that for most people, our concept is fairly unfamiliar and can naturally raise some questions, such as whether your local expert is legitimate. Let us reassure you that booking through our platform and together with a local expert is an amazing and safe way to experience a unique trip to your desired destination.
To inspire more confidence, we'd like to share a bit more information about the local experts on our platform:
We choose our local partner agencies wisely, after checking all their references to ensure they are trustworthy.
All of our local partners have to go through an onboarding process before joining us. Among other things, we look closely at language skills, expert destination knowledge, and their passion for delivering great customer service. Once we’re confident that they’re a good fit and we've tested their skills, they enter into a binding contract with us before getting in contact with any travelers.
Our local partner agencies are all legitimate businesses, and their local experts put together a lot of amazing and unforgettable trips for our travelers.
All communication will take place through the TravelLocal platform, including the booking confirmation and payment process via a secure payment link.
You can find the profile and reviews of your local expert on our website.
Wondering what to do in the unlikely event that you need assistance regarding your local expert?
If you are not satisfied or problems come up in regards to communication with your local expert, you can always reach out to us at TravelLocal - we will get in contact with your local expert and look into any issues you may be experiencing.
TravelLocal itself is a company registered in Germany and the UK, you can find our details here: https://www.travellocal.com/en/about-us/imprint