Why has my payment failed?
We're sorry there's been a problem with your payment process - let's get it sorted for you.
There are a few main possibilities when determining why the payment was not processed correctly. Try these...
1. Check your 3-digit security code
On average 2.25% of transactions are declined due to an incorrect security code being provided. It's worth making completely sure that you entered it correctly before reading on.
2. Check your daily payment limit
The amount you are trying to pay might exceed the amount you are allowed to pay within a day. Check any daily limits you may have with your bank.
3. Check your credit limit
The amount you are trying to pay might exceed your credit limit. If that is the case, we would encourage you to contact your bank and discuss your limit options.
4. 3D Secure might be causing the issue
- Feedback from our travelers suggests that using the Google Chrome web browser can help.
- You could contact your bank and mention issues with "3D secure" - they can assist and authorize the transaction.
For sensible financial security reasons we can't deactivate this security feature or authorize the transaction for you. The safest way is for you to contact your bank.
5. If you're still struggling perhaps try a different payment method...
- Use a different card. This may avoid some of the potential problems listed above.
- Pay via bank transfer. This payment option can be selected via the payment link you will have received when confirming your trip. You are also able to ask your local expert to resend you the payment link.
If you're still struggling with your payment please contact the Customer Support team via email@example.com and we will do our best to identify and resolve the issue!