Why has my payment failed?

We’re really sorry you're having trouble with your payment. Let's check what might be causing the problem and get it sorted out.

We are truly sorry for the inconvenience and completely understand your need for a smooth payment process. We can imagine that hiccups in this process can be really frustrating.

In today’s digital world, having a seamless and easy payment experience is so important when booking a holiday online. We understand this, and we’ll do everything we can to make it as smooth as possible for you.

Lets dig a bit deeper into this topic and take a look at the few reasons why your payment may not be going through. From our experience, the 4 reasons below are the most common ones and, for the majority, we at TravelLocal don't need to get involved.

We recommend that you:

1. Check your 3-digit security code

On average 2.25% of transactions are declined due to an incorrect security code being provided. It's worth making completely sure that you entered it correctly before reading on.

2. Check your daily payment limit

The amount you are trying to pay might exceed the amount you are allowed to pay within a day. Check any daily limits you may have with your bank.

3. Check your credit limit

The amount you are trying to pay might exceed your credit limit. If that is the case, we would encourage you to contact your bank and discuss your limit options.

4. 3D Secure might be causing the issue

As a Visa or Master cardholder, your transaction is secured with Visa and Master and you may be guided through an additional check to verify your identity such as a one-time passcode or biometrics. 3D secure is a feature introduced by banks to guarantee that you have control of your online transactions; it is ultimately an extra level of payment security through additional levels of authentication. European travelers may be more familiar with this process, but if you're in the USA or elsewhere, it can occasionally cause temporary issues. While it's beyond our control, contacting your bank directly is the quickest way to resolve it.

Other things to consider in regards to the 3D Secure feature:

Please make sure the feature is activated for your Credit Card (check with your Credit Card provider if need)
Feedback from our travelers suggests that using the Google Chrome web browser can help.
Please contact your bank or Credit Card provider and mention issues with "3D secure" - they can assist and authorize the transaction (Also known under the name Verified by Visa or Visa Secure for Visa cards, SecureCode or Mastercard Identity Check for Master Cards)

For sensible financial security reasons we can't deactivate this security feature or authorize the transaction for you. The safest way is for you to contact your bank.

If you're still struggling perhaps try a different payment method...

Use a different card. This may avoid some of the potential problems listed above.
Pay via bank transfer. This option is available in your payment link—just select 'Bank Transfer' under 'Payment Method,' and all necessary information will be provided there.

If you're still struggling with your payment please contact the Customer Support team via team@travellocal.com and we will do our best to identify and resolve the issue!