Information on handling travel disturbances
Travel disturbances, such as unexpected delays, cancellations, or other unforeseen issues, can be stressful. We are committed to ensuring your journey is as smooth as possible. This guide outlines the steps you should take if you encounter a travel disturbance.
Immediate action: contacting your local expert
Your designated local expert is your primary and most immediate resource for resolving travel disturbances. They have direct knowledge of your itinerary and local conditions.
As a first step, reach out to your local expert.
Upon encountering any disturbance, your first course of action should always be to contact the local expert whose details (including emergency contact information) were provided to you. They are best positioned to offer quick and context-specific assistance.
Escalation: contacting the TravelLocal team
While your local expert is typically the fastest solution, we understand that immediate responses may not always be possible. If you are unable to reach your local expert, or if they have not responded in a timely manner, please escalate the issue to our central support team.
If your local expert does not reply, you can reach out to us at team@travellocal.com.
When contacting the support team, please include the following information to expedite assistance:
- Your booking number
- A brief description of the disturbance (e.g., flight delay, accommodation issue)
- The steps you have already taken
- Your current location
Our support team is ready to assist with further resolution and coordination to minimize the impact of the disturbance on your travel plans.